Shipping & handling
Where do you ship to?
We ship anywhere in the world.
How much does shipping cost?
Shipping is free!
When can I expect my order to arrive?
Christmas and Holiday period delivery: Depending on your shipping destination, at this stage it is becoming increasingly unlikely that new orders will arrive before Christmas and/or the end of the year. Orders within major centres in Australia should still be okay.
Please allow a few days for us to receive and process your order and then pack your Complements.
For Australian orders: we make use of Auspost. Most orders will arrive within 1–3 business days; orders to more remote locations may take longer, please allow up to 12 working days.
For international orders: we make use of Auspost and your local mail carrier. The delivery time for international sends can vary depending on the destination; from 3-5 days for nearby countries and up to 14 days for countries further away. Please note that we can’t completely guarantee delivery times as these may depend on your local mail.
For Australian and international orders, we'll provide you with a tracking number so you can follow your chocolates on their journey.
I need my complements asap! can you ship faster?
If you need your Complements by a specific time, we can help by offering to ship using a courier at an additional cost. Contact us here.
Can I return or exchange them?
Because this is a food product, we don’t accept returns or exchanges unless faulty. If you have any concerns about your Complements, contact us here.
I'm buying for a special someone, do you gift wrap?
At this stage we do not offer gift wrapping, however, your box of Complements will arrive wrapped in our custom design tissue paper.