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Shipping & handling

Where do you ship to?

We ship anywhere in the world.

How much does shipping cost?

Shipping is free!

When can I expect my order to arrive?

Christmas and Holiday period delivery: Depending on your shipping destination, at this stage it is becoming increasingly unlikely that new orders will arrive before Christmas and/or the end of the year. Orders within major centres in Australia should still be okay.

Please allow a few days for us to receive and process your order and then pack your Complements.

For Australian orders: we make use of Auspost. Most orders will arrive within 1–3 business days; orders to more remote locations may take longer, please allow up to 12 working days.

For international orders: we make use of Auspost and your local mail carrier. The delivery time for international sends can vary depending on the destination; from 3-5 days for nearby countries and up to 14 days for countries further away. Please note that we can’t completely guarantee delivery times as these may depend on your local mail.

For Australian and international orders, we'll provide you with a tracking number so you can follow your chocolates on their journey.

I need my complements asap! can you ship faster?

If you need your Complements by a specific time, we can help by offering to ship using a courier at an additional cost. Contact us here.

Can I return or exchange them?

Because this is a food product, we don’t accept returns or exchanges unless faulty. If you have any concerns about your Complements, contact us here.

I'm buying for a special someone, do you gift wrap?

At this stage we do not offer gift wrapping, however, your box of Complements will arrive wrapped in our custom design tissue paper.

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Ingredients

Complements are made from all natural ingredients – apart from the Oreos in Cookies & Cream!

Sugar, Cocoa Butter, Whole Milk Powder, Cocoa Mass (Up To 67.4%), Freeze Dried Mango Powder, Soya Lecithin (Emulsifier), Natural Vanilla Flavouring, Natural Lavender Flavour, Cocoa Nibs, Caramelised Pistachios, Sodium Freeze Dried Raspberry, Freeze Dried Blackcurrant Powder, Black Sesame Powder, Black Sesame Seeds, Dried Skimmed Milk, Whey Butter, Crushed Oreos (Unbleached Enriched Flour (Wheat Flour, Niacin, Reduced Iron, Thiamine Mono Nitrate {Vitamin B1}, Riboflavin {Vitamin B2}, Folic Acid), Palm, And/or Canola Oil, Cocoa (Processed With Alkali), High Fructose Corn Syrup, Leavening (Baking Soda, And/or Calcium Phosphate), Cornstarch, Salt), Matcha Powder, Toasted Desiccated Coconut, Preservative (220), Freeze Dried Lychee, Freeze Dried Strawberry Powder, Black E153, Red E129, Purple E180, E133, Pink E172, E179, White E171, Green E133, E102, Yellow E102, Orange E110, Glyceride.

May contain gluten, peanuts, nuts, milk. Store in a cool, dry place.

Produced in Belgium, manufactured in Australia at Bakedown Cakery.

 

Nutrition

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